Application hang resulting system administration failure
I have this online game client Cabal Online that I run without problems for more than a year on my computer.
Lately however it's been causing me system errors that is rather critical from my point of view.
Here's what happens.
About 3 weeks ago when I run this application there seems to be a corrupted file and the game won't start.
I repatched the application data and it worked for a week, after that the situation worsens.
Now, whenever I run the program,
it successfully runs the patch update, executes the INCA GameGuard rootkit, and the computer freezes.
The application will open up a window which immediately goes into Not Responding state, and I have to terminate the program.
Here's where it gets serious.
When I right click on desktop, trying to refresh, it goes into freeze state; the loading ring keeps turning and the computer won't respond.
Then if I right click again, the desktop dims and Windows error reporting indicates explorer.exe has stopped responding
bla bla bla.
When I press "close the program", explorer.exe closes, but will not restart.
Even after I ran through ALT+CTRL+DEL to call out task manager trying to execute it from there, it won't respond.
Here's some other troubles I found while exploring the problem.
They started to happen after I run the game client and it completes executing the rootkit update check.
**Any double clicks on any desktop icons requiring administrator privilege will freeze the computer.
**Any clicks on taskbar icons will not result in response.
**Windows Start Button calls out an empty interface: All programs does not list anything, typing a program name in the "search program and file" box returns no response, any clicks on any other links, ie Control Panel, Computer, Documents etc will cause
the computer to freeze.
**Instead of it's usual icon, the Favorites Tab (if I did not close the previous explorer interface after executing the game application) will instead show white page icons for Desktop, Downloads, Recent Places tab.
Any clicks on these tabs freeze the
**If my guess is right after troubleshooting the problem till now, almost all tasks and processes that requires administrator privileges will freeze the computer.
**The computer however do respond to ALT+CTRL+DEL.
It can lock the computer, log off, switch user, even running task manager, but there's no going back into the account after logging off.
Logging in again via this method will bring me to the wallpaper,
and the computer won't respond no longer.
**Other concurrent running programs such as Google Chrome will not be affected, I can still run them if they are previously executed, however they will not longer be able to run when I minimize the program.
**Restarting the computer or shutting down the computer does not return a response.
In simpler terms, I cannot restart nor shut down the machine.
The only way to do it is either to turn off the main plug or force shut down with the power button.
methods won't work.
Until now, all the above problems only happen when I run this particular Cabal Online Client.
I am not sure if the rootkit is the problem, considering that I do have other games that uses the same rootkit application and never encounter these errors.
client also runs perfectly fine on my other Windows 7 notebook machine.
Viewing Event Viewer throws very limited light on the issue, apart from a logged instance of explorer.exe failing, the Windows Error Reporting in running and stopped state, and the critical error from Kernel about the force shut down.
Here's what I got from Action Center:
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Hang Signature: 5bcf
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 17417
Additional Hang Signature 1: 5bcf1fe367ea0b51b3ade8eadeb3efdb
Additional Hang Signature 2: 5c24
Additional Hang Signature 3: 5c2474e65798625055ed4ffc6ac87ff1
Additional Hang Signature 4: 5bcf
Additional Hang Signature 5: 5bcf1fe367ea0b51b3ade8eadeb3efdb
Additional Hang Signature 6: 5c24
Additional Hang Signature 7: 5c2474e65798625055ed4ffc6ac87ff1
Anwsers to the Problem Application hang resulting system administration failure
This issue can be caused due to any of the following issues:
You may be using an outdated or corrupted video driver System files on your PC may be corrupt or mismatched with other files You may have a Virus or Malware infection on your PC Some applications or services running on your PC may be causing Windows Explorer to stop working
To help you with the issue please answer the following questions:
What is the make and model of your computer?
Which browser do you use to play the game?
I would suggest you to follow the steps provided below and update us on the status of the issue.
Method 1: Open Internet Explorer in no add-ons mode check if it crashes.
To start Internet Explorer without add-ons:
a. Click the Start button, and select
b. Click Accessories, and select
c. Click Internet Explorer (No Add-ons).
If the browser appears to be working properly in Internet Explorer (No Add-ons) mode, you might want to use Add-on Manager to disable all add-ons and turn on only when you need them.
This will allow you to figure out which add-on is causing the problem.
If the problem is not resolved, continue to Method 2.
Method 2: Refer to the suggestions from the following link.
‘Error: Windows Explorer has stopped working’
System Restore disclaimer:
When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.
In-place upgrade disclaimer: Before you perform an in-place upgrade, you should be prepared for a worst case scenario that results in your existing data on your computer being deleted.
This data includes personal data, settings,
hardware driver information, and software programs.
If a worst case scenario occurs, you may have to reinstall all programs.
Make sure that you back up personal data to disks or to other external storage devices before you perform an in-place upgrade.
If you have any further queries, or if this issue persists, reply here and we will be glad to help you.
To install drivers and other optional updates
- To install optional updates, you need to review and then select them from the list of updates that Windows finds for your computer. Optional updates are not installed automatically.
- Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
- In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
- If any updates are found, click View available updates.
- Select the optional updates that you want, and then click Install. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Another Safe way to Repair the Problem: Application hang resulting system administration failure:
How to Fix Application hang resulting system administration failure with SmartPCFixer?
1. Click the button to download Error Fixer . Install it on your system. Open it, and it will scan your system. The errors will be shown in the scan result.
2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.
3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been fixed. You can also use other functions in this software. Like dll downloading, junk file cleaning and print spooler error repair.
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